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theritzconnection.com

Shipping Information

Standard Shipping

All items that are in stock ship within 1-2 business days and will arrive within 5 to 7 business days from the ship date.  In the event of a delay, we will notify you by email.  Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.  Due to the custom nature of many of our items delivery lead times will vary,  It is important to note these are estimated shipping times and are subject to availability of products and/or manufacturers availability.  If a product you have ordered is out of stock or on backorder, we will contact you with a shipment date and you can decide to either keep the order as is, cancel the item or cancel the entire order.  Occasionally issues arise that may lead to additional production time, such as our manufacturers experiencing a backup in production.  If this is the case, you will be alerted as soon as we are made aware that a problem exists.  If you need to verify stock, information and availability prior to placing your order, please contact customer service through "Contact Us".

Please refer to the chart below to calculate shipping costs.  Some items require an additional shipping charge due to excess weight or special packaging requirements.  If there is an additional shipping charge for an item, it will be noted on the product page as a "delivery surcharge".  Please add this amount to the standard shipping cost listed below.  Other products may have a set or "fixed" price to ship that one item, and that ship price will be noted on the product page. 

Delivery and Processing Rates

Total Purchase Amount      Please add

Up to $20,00                      $6.50                                                                                             

$25.01-$35.00                    $7.50

$35.01-$50.00                    $9.50

$50.01-$75.00                   $12.50

$75.01-$100.00                 $15.00

$101.01-$150.00                $17.50

$150.01-$200.00                $20.00 

$200.01-$300.00                $23.00 

$300.01-$500.00                $29.00 

$500.01-$750.00                $40.00

$750.01 and above             $45.00

Second Day Shipping

Two day express delivery is available only for items that we have in stock.  There is an additional cost over and above the standard shipping cost calculations for orders shipped to the 48 contiguous states of $10.00.  Orders must be received at The Ritz Connection by noon PST to be delivered within two business days.  Second day express deliveries do not ship or deliver on weekends or Holidays, but only during standard business days.  Second day express delivery may not be available for items drop-shipped from our suppliers and artisans.

Custom made furniture, bedding and lighting are not available for Second Day delivery.  Oversized items such as art and rugs are occasionally available for Second Day delivery, however, additional shipping surcharges will apply.  Please contact The Ritz Connection directly if you are interested in Second Day delivery for products that do not specify this as an option on product pages.

Overnight Delivery/Saturday Delivery

If you require either overnight or Saturday delivery, please contact us directly at (360)893-2786. (877)442-RITZ or by using "Contact Us".  We can verify if the item(s) are available for overnight or Saturday delivery as well as quote shipping charges that would apply.  We must receive your order by noon PST.

Free Shipping

If you order an item that offers free shipping in addition to one or more regular items, you will  be charged only for the shipping costs for the regular shipping items(s). 

If, for any reason, you need to return an item that had free shipping, the refund you receive will be for the item price minus our standard shipping cost.  Standard shipping costs are based on item prices as outlined above.  The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees.  If you would like to exchange your free shipping purchases for another item that also has free shipping, a standard shipping charge will be added to the item being returned and the new item will ship free.

Drop Ship Items

With so many product choices, we can't fit everything in our warehouse.  Drop ship items are shipped directly from our manufacturers and artisans to your door.  Second Day shipping may not be available for some items.  Please feel free to contact us if you have any questions regarding what items are in stock or will be drop shipping to know when you will receive your order. 

Additional Shipping Charges

Some of our items require additional charges to ensure they arrive at your home in safe and sound condition.  Artwork, lighting, glass and delicate items may need to be securely carted and packaged and glass lampshades may require special handling fees.  Any additional shipping charge above our standard shipping cost is noted on the product page as a "delivery surcharge".

Delivery to Post Office Boxes

Our deliveries are sent by UPS or freight carrier.  Post office box delivery is not available.

Delivery to APO and FPO Addresses

Orders shipped to APO or FPO addresses will ship via Parcel Post.

International Shipping

At this time, we do not offer international shipping or shipping to Canada via our website.  If you are interested in delivery to any of these locations, please contact us for more information as additional shipping charges, taxes and duties, would apply.  Note that "free shipping" items do not ship free outside the 48 contiguous states.

Additional Addresses

If you are sending items to more than one address, please place separate orders for each address.

Order Status and Tracking

When your order is processed by one of our fulfillment specialists, a tracking number will be assigned to your package and you will receive an email notification that your package has been sent.  The email will include the tracking number for reference.  Please note that if you ordered several items, they may not all ship from the same location or ship at the same time.  If this is the case, tracking numbers will be assigned to each individual shipment and you will receive notice and tracking numbers as each package is sent.  

Freight Shipping for Oversize Items

Furniture and large items often ship via carrier.  Most carriers schedule deliveries Monday through Friday between the hours of 9:00am and 5:00pm.  Freight companies will contact you a few days prior to the delivery to schedule a delivery date and time frame (typically 2-4 hour blocks) that works for you.  

If your scheduled appointment is missed, you will be charged a delivery trip fee.  Please do not arrange for the item(s) to be delivered when no one is home to receive them.  Although our suppliers take great care in packaging their goods for shipping, damages may occur in transit.  Furniture items must be carefully inspected BEFORE you sign for the delivery.  If the furniture happens to arrive with any defects DO NOT sign for the items.  Contact us immediately while the trucking company is there so that we may discuss the best way to handle the situation.  If you are not able to get in contact with us, please either refuse the delivery or note the damages and status of the packaging materials on the bill of lading before signing for the delivery.  The Ritz Connection will be unable to assist you in the replacement of damaged goods or reimbursement if the above procedures are not followed.

If you need to reschedule the delivery with our carrier, please contact them as soon as possible so as not to incur any charges for missed delivery appointments.  For standard freight delivery our shippers deliver furniture to your driveway.  Premium in-home delivery is available if you would like items placed inside the threshold of your home or in a particular room with all packing materials discarded.  Freight items can be ONLY shipped within the 48 contiguous states. 

Freight Shipping Notes and Delivery Times

It is important to note that when we quote you a shipping time that it is an estimate and cannot be guaranteed by The Ritz Connection.   Occasionally, issues arise that are beyond our control that may lead to additional production time, such as our manufacturers experiencing a backup in production.  If this is the case, you will be alerted as soon as we are made aware that any problem exists. 

It is also important to note that once a piece leaves our manufacturer's facility the remaining shipping time is beyond our control.  The Ritz Connection functions as a liaison to ensure merchandise is transported safely to you, and although this process most often proceeds smoothly, delays and damages may be caused by the freight company.  The Ritz Connection will do our absolute best to assist in getting your items to you in a timely manner and in good condition and will notify you immediately if we are made aware of any expected delays or problems.  It is essential that you inspect all freight shipped items very carefully and DO NOT sign for your piece if you suspect any damage. 

Premium In-home Delivery for Freight Items

In-home delivery is available for many of our large furniture items for $100.00.  Upon delivery, our shippers will unpack, place these furnishings in the room of your choice (transport for up to two flights of stairs is included with Premium freight delivery) and discard the packing materials for you.  Assembly service is not included and if Premium delivery is available for an item, it will be presented as an option on an item's product page.  The $100.00 charge is in addition to the standard freight shipping price and applicable delivery surcharges. 

Saving on Freight Shipping Costs

Ordering several pieces of furniture at the same time?  Please contact us directly by phone to place your order.   If the items you are ordering are shipping from the same manufacturer, we may be able to save you on shipping and freight charges! 

When Damages Occur During Freight Delivery

While we do our utmost to ensure your items arrive in a timely manner and in perfect condition, there are some things that are beyond our control.  We would like to claim that damages do not occur during transit, but unfortunately that is not always the case.  Our freight handlers handle your pieces with great care but it is important to understand that from time to time damages do occur.  If your piece arrives damaged, the freight company reserves the right to have the piece repaired and brought back to the manufacturer's standard at their expense.  They do this by sending the piece to a furniture medic or back to the manufacturer for a repair/rebuild.  If the freight carrier determines the piece cannot be repaired, you have the right to be reimbursed for your purchase or have another piece rushed at no additional charge and shipped out to you as soon as possible. 

 

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